If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Lazada, sourced from millions of other customers that come here to GetHuman each month. It expires in a year from the time issued. what should i do ? The refund process seems faster in my experience. Keep following up. :) It expires in a month from the moment it was released just like the first issued voucher. Am hoping ma refund pa yung item na nabili ko na worth 50k mag iisang buwan na sa Sabado yung follow up ko sa lazada, hanggang ngayon wala pa rin sagot. What does that mean. Sa comment ni Tom Louwell below, wala na daw return form. Ayoko magparefund kasi gusto ko tlga yung headphone that's why I just want it replaced. PNO KO po malalaman if approved ang return ko n item at pno ko po mrerefund ang pera ko san ko po mkukuha please help salamat. Kaso defective yung ear cushion ng headphones (chapped). Ms. Maria, ask ko lang po kung pano ko ma avail yung replacement method sa lazada. Bwiset. Minsan ko lang naman na-try mag-return/refund. The item itself also has a star rating. http://www.lazada.com.ph/helpcenter/returns-refunds/. Jump to the comments section Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Hi ask ko lang po. Ask ko lang po if after i return pwede pong refund? sa email notification na nasa lazada apps or sa yahoo mail? LBC, I sent my box (UK to Iloilo Philippines) on the 28th of July and it hasn't arrived it's destination. OK yung VR Goggles. Send; Click & Collect ; Easy Returns; For Businesses. Fast DELIVERY | Cash on Delivery ? Thanks and keep up the good work Lazada! I think nagiging ineffective na ang quality control ng Lazada sa mga sellers nila. ung contact number masyado kc magastos. if yes, how much po singil ng LBC? Check the email they sent as confirmation or login to your account (if you registered). It's great that the experience worked for you. Pwede ba akong mag order ng mas mahal mataas sa value ng nireturn ko tapos yung kulang na bayad via cash on delivery ko nalang babayaran. What made me happy after reading the Lazada returns & refunds policy was that I can return the item free of shipping charge through LBC. But to my dismay, they sent me a different flash drive model from the same manufacturer with only 8GB of space. If you need to return, visit the official Lazada page for returns -. Hi sis. Below are lists of Click + Connect sites, LBC and 2GO branches where you can return your ZALORA items for free!. Parents appreciate this playset as it helps in the growing years of children. Wala ng return form these days like I mentioned in the update I wrote above this post. Kung wala, ask LBC. You will use the code para bumili ulit sa kanila. Home The pick-up guy brings a hundred pouches that last me 2 weeks, I pack the orders the day before, and when he comes for pick-up, all I have to do is stick the waybill sticker. So, I took the chance to give it a try. Nireturn ko ung item dahil isang relo lang natanggap ko then nung replacement na naipadala na saken isa nanaman ulit. hi po ask ko lang po saan po ba makikita yung email ng lazada andun daw po kase yung reference number para refund ko dko po kase alam san mkikita ehh heheh tnx po!! The seller informed Lazada that they won't be able to produce the product anymore and already missed the scheduled delivery date. Gusto kong bassgin ang phone sa inis ko. paano pag guest, ano dapat gawin pag ma return? Yes. Then, on the 1st of August, I received a text message and email from Lazada that my return has been approved and that they will update me on my refund within 2 business days. Yung nareceive ko po wrong item. See http://www.lazada.com.ph/helpcenter/contact-us/#answer-faq-contactus-ans, Hi maam bumili aq ng watch sa lazada kanina lng dumating ung order ko ang sad to say sira ung lock so pano ko sya magagamit.. My bayad po ba pag binalik ko sa lbc pano po una kong gagawin change item na lng sana, Sorry to hear that. Usually kasama yung return form dun sa papers when they deliver the items. natanggap mo na po ba yung sayo? Kindly fill out the form and bring the form together with the package to any LBC or 2Go branch. Try to check po ung sa site. EDIT: [Update] They just emailed me today that they cannot find a replacement for my item so they'll just give me a refund. nagpurchase ako ng F@d speaker,sira yong dineliver sa'kin...napakahassle tlga... May nag-post ng useful tips through a forum. Maria ilang araw ka naghintay s refund mo? They can't replace it kasi tapos na daw yung promo so I just asked for a refund. 26 out of 87 found this helpful. Your services are really frustrating. Lazada sent an email stating that they attempted to contact other stores which were also offering the same product but it's either the store didn't find have a stock or the seller didn't respond. Technically you contacted them naman before pa matapos yung 7 days kaya dapat considered within warranty pa rin yun. nagtext saki sabi nabigay nadaw po nila di ko nman po makita. These websites are good venues for complaints: http://www.complaintsboard.com/byurl/lazada.com.ph.htmlhttps://lazada-philippines.pissedconsumer.com/https://www.sitejabber.com/reviews/www.lazada.com.phhttp://trustedcompany.com/ph/lazada.com.ph-reviews, Eto po ung acknowledgement receipt ko sa lbc MLQO182634 npadala ko po nung june 11 2016, Nextbook po ung ni return ko kc defetive po kc ung dniliver nyo pls pk balik pera ko. Baka dun yun but I'm sure. May email ang Lazada, "your order has been delivered;" parang ganun. Im planning to return and replace it the correct size sana. Please indicate that the return is for “Lazada”. i'm planning po na isoli sa lazada. Warranty is dependent on the seller. ( ng refund nyo mam ? I hope I will continue to get updates until the item reaches Lazada Singapore. tips. Toinks. Baka biglang na-out of stock yung binili ko pero in stock naman sa Lazada. See http://www.lazada.com.ph/helpcenter/returns-refunds/. What made me happy even more was that they refunded the delivery fee incurred when I ordered. hello po ..yung i-rerefund ko po matagal na nag bigay sila ng site na firstname.lastname@example.org para daw makuha ko number sa refund ko pero bkt po di ma search ang site na tinext ng lazada?? After nyo po mafill-upon lahat e print nyo po then yun po yung dalhin nyo sa LBC kasama ng item na ibabalik po ninyo. Hello po. Maria Marilyn M. C. See link in comment above. hi po ask lng ako kc nag order po ako sa lazada ng oppo battery na deliver nmn po skin pero pag try ko ng items ayaw gmana tpos walang return form na ksama panu po..nag fill up na dn po ako sa online return forn nila june 24 pa po.sbi tatawag dw agent nla skin peri hanggang ngaun wla pa.iniisip ko baka mtapos nlng 7days replacement d pa rn ko prin ma return sayang nmn pera ko.kainis tlaga. Atom The play center is multi-functional. Send it back to Lazada through LBC. At mag aantay na naman ako ng ilang araw bago ma evaluate at ma process yung replacement. Di ako makapag process ng return or replacement kasi hanggang ngaun yung status ng order ko ay "Processing" pa din kahit delivered na yung item. Online na yung return and replacement process nila. Panu poh ung akin ung agent nagfill up ng return form koh .basta padala koh nalang daw s lbc ..panu un ala akoh return form .. How do I hand over my parcels to 3PLs? thanks! Because my order was cancelled on dec6 and until now i dont get any updates. sa email notification na nasa lazada apps or don sa yahoo mail nyo ? Check this out based sa Lazada website:http://ph-live.slatic.net/cms/category_banner/09272016/3_2.jpg. Mga ilang beses na rin nangyari sa kin yan. bumili po ako ng asus phone sa lazada but less than a week palang po nagkarun sya ng lines sa screen...anu na pong dapat kong gawin? I've looked in the nearest mall but they were out of stock, so I've tried to look at Lazada the online shopping in the Philippines. Experiences like this would definitely make me more likely to shop with them going forward and recommending them to friends. Contact Lazada kung wala. Defective. Return unwanted online shopping and get items sent to a local store near you. Pwede ring nagkamali sila. hello !! Lesson na po eto sa atin lahat. I read at their site that there was supposed to be one inside the package but there was none included in mine.Thank you very much :). Hi guys. Sa returns/refunds po ba ito? Sira pa yata ksi dko mabuksan.at gasgas pa tlg sa likod at harap. Hi Ask ko lang po kung okay lang po ba magkaiba ung Name ko sa Lazada tsaka real name ko mag return item po kc ako defective item ang balak ko po refund money ano po ilalagay ko sa Customer Name at Customer Identification baka kc magka problem sa LBC pag ni REMIT ko gawa ng magkaiba name ko sa lazada at real name or valid ID ko pa reply naman po asap please. Where can I track the status of my order? Thanks for the info. Ung akin po umorder po ako ng tablet. Akosi Dogie Recommended for you. Itinawag ko sa Lazada sila na daw mg pprocess ng return authorization para sakin. I hope you'll be patient enough to read through the background story. See http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-returnpolicy-ans. Ididiretso ko na sa DTI yung concern ko tungkol sa lazada. Walang ksama nung dneliver eh.I bought an item from lazada (by planet sports inc.) Mali ung size. I have used a few cards in the past but never heard of this brand. Ano pong claim number? Jump to comments below for updates and related information from other Lazada customers. :( I think hindi nila ibibigay yung item pag hindi babayaran ng buo. Natatawagan naman po yung hotline, at least nung nagka-issue ako nyan. It shows how great the product really is. Sumagot napo sakin ang lazada. I do hope it works well. NAG CHAT NA PO AKO SA MESSENGER HINDI NYO NAMAN PO NABIBIGYAN NG PANSIN.. LAGI NALANG SAVI NG CHAT TEAM NYO COORDINATE SA PARTNER SUPPORT TEAM.. SANA NAMAN PO BIGYAN NYO NG PANSIN E2 KC HINDI KO MAGAMIT YONG UNIT. Di ko alam papaank mag return using as a guest wala kasing return form eh. I suggest you find all means to contact Lazada about the cancelled order. To return the item; first, you have to go to your Lazada Order dashboard and click the Return item. Bigla ni refund daw. hi miss maria what should i put in the customer identification? 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When they open for the flash drive model from the order page ( your sa... Shipped an item ( Cruzer memory card ) na mas mababa ang space binili... And wait for you to respond to their emails too people that can buy online on the 30th of.! Pa po ba maam yung sa help center nila e. thanks you Binggrae! Some advertisers may pay us for this ad to appear on our website ) mas... Lahat ng sellers nila they deliver the items like mine but still nagproceed dn... Item delivered tpos store credit ung gnwa ko refund Checkout my comprehensive about... Pa rin 100 % sure na cancelled waebi says: January 30, 2017 at 4:55 pm you be. Help pag very early morning, like just when they deliver the items a.. Ng Aug2 kaya akala ko new order ko ng item na gusto ko nang lumapit sa DTI yung concern tungkol... Will be replaced by the same one we already have at Home so what will i need it?. Should ask for a replacement or return the item shipment of any prohibited item me return item! Individuals listed amon... 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